Desana for Users
Everything you need to know to about booking workspaces with Desana
How do I book meeting rooms?
How do I cancel a meeting room booking?
How can I change my meeting room booking?
My meeting room request has been rejected. What now?
Can I book a meeting room on an hourly basis or for a full day?
How can I add an external guest to my meeting room booking?
What's included in the hire of a meeting room?
How can I filter to search for instant book meeting rooms?
What are instant book meeting rooms?
What is Desana Events?
How do I book an event space?
How do I cancel my event space booking?
How can I change my event space booking?
How are event bookings paid for?
What paperwork is required for an event booking?
How are events different to meeting room bookings?
Do I need approval to book event space?
How much notice is required to book an event space?
I can’t log in. What should I do?
I haven’t received my magic link. What now?
I’m logged onto the app, but no spaces are showing up near me. Why?
I can’t book the space that I want. What's going on?
I can’t find a workspace in the area that I want to work from. Can I request one?
I've submitted a meeting room request and it's pending. What should I do?
What do I do if I arrive at a space and it is shut or there is a problem with my booking?
What do I do if the Wi-Fi isn’t working?
What do I do if I forget to show up for a booking?
What are credits?
How do I know how much my booking will cost?
What do I do if I need to book a workspace but I don't have enough credits?
Can I make a same day hot desk booking?
Can I request a meeting room for tomorrow?
Do I need to book a hot desk if I have booked a meeting room or private day office?
When should I use a phone booth?
What do I do if I want to use the printer?
What do I do if I am in a space and want to stay longer?
Can I have a guest in the space?
What is FlexPay?
How can I request a membership using FlexPay?
Who should I contact regarding an operational complaint or queries around my FlexPay workplace?