Unlike hot desk bookings, a meeting room request is sent to the workspace to accept or reject based on their availability. (This only applies to request rooms. Instant book rooms are confirmed immediately and are not subject to workspace approval.)
If the workspace can accommodate your request, you will receive confirmation with your booking details.
If your request is rejected
If the workspace rejects your request, you will be notified, and the workspace must give a reason, which we show you alongside the booking.
Where a suitable alternative room or time is available and you are happy with it, just submit a new request.
Reducing the chance of rejection
Meeting room availability can change quickly, so we recommend placing requests with as much notice as possible. This lowers the chance of rejection and gives our team more time to help find an alternative if needed.
If your organization requires approval: your request goes to an admin approver first, before it is sent to the workspace.
If you still have questions about why your meeting room request was rejected, feel free to reach out to our Customer Support team via the in-app support chat or at [email protected].