Differently from the hot desks booking process, meeting room requests are sent to the individual workspace for them to accept or reject based on their availability.
If the workspace can accommodate the request, you’ll receive a confirmation email with your booking details.
In case the workspace rejects your request, you’ll be notified via email, and our Customer Support team will be in touch to discuss other options and help you find an alternative.
When a workspace rejects a request, Desana will encourage them to inform the reason for it and suggest an alternative room and/or inform the availability of the room you selected.
If an alternative room or time has been suggested and you're happy with it, you just have to submit a new request.
As meeting rooms’ availability can vary, we always recommend that you place any requests with as much notice as possible. This minimises the chance that your request will be rejected, and gives our team more time to help find you an alternative when needed.
Important: if your organisation requires approval for meeting room requests, this will be sent to an Admin approver before being sent to the workspace.
If you still have questions about why you meeting room request has been rejected, feel free to reach out to our Customer Support team via the in-app support chat or at [email protected].