Some organizations connect Desana to their own company login system (single sign-on, or SSO). If your organization uses SSO, you sign in with your usual company credentials instead of a magic link email.
What SSO login looks like
Open Desana and enter your work email address, agree to the terms, and select Sign in.
Instead of being asked to check your email, you'll be redirected straight to your company's login page.
Sign in there as you normally would (including any two-factor steps your company requires).
Once your company confirms your identity, you'll be sent back to Desana, fully signed in.
No magic link is sent when you log in with SSO. If you're waiting for a magic link email and it never arrives, this may be why: SSO users are redirected instead of emailed.
Not sure whether your organization uses SSO?
You don't need to know in advance. Just enter your work email on the Desana login screen and the app will route you automatically: SSO users are redirected to their company login page, and everyone else sees a Check your email! confirmation and receives a magic link. If you're still unsure, your company's IT team or Desana admin can confirm how your organization signs in.
If the redirect fails
If you're redirected but can't get past your company's login page, or the page shows an error:
Go back to Desana and try signing in again. A one-off connection hiccup is often fixed by a second attempt.
Make sure you're using your work email address, exactly as your company has it set up.
Check with your company's IT team or Desana admin that your company account is active and that you've been given access to Desana.
If everything looks right on your company's side and you still can't get in, contact our Customer Support team and we'll investigate.
If you still have questions about logging in with single sign-on, feel free to reach out to our Customer Support team via the in-app support chat or at [email protected].